Normal Course Fee: The courses are fully funded by the Government and therefore they are free of charge.
Course Dates: Aug 2010, Sep 2010, Oct 2010, Nov 2010, Dec 2010
What are NVQs?
NVQs are competence based qualifications that are judged on performance evidence as well as knowledge and understanding. Evidence is built up by producing a portfolio of what you do at work.
Eligibility:
Anyone who is:
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Between the age of 16-24, and
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Working for at least 16 hours/week, and
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Not a degree holder
Suitability
This NVQ is great for employees who, as part of their job:
- work in a customer-facing role or who have to speak to customers on behalf of your company
- work with others to solve problems and support customer service improvements
- need to communicate clearly and confidently
Course Content
- It's all about customers - why customer service is key to ongoing success in business
- Making a lasting impression - how to make the right impression with customers.
- Understanding customers - developing a better understanding of customer relationships
- Helping customers - exploring what customers actually want - even when they are not sure themselves!
- Keeping customers - how to keep customers loyal to your business
- Solving problems - using problem-solving and negotiation skills to keep customers loyal to your business
How will the Customer Service NVQ help your business?
By training your staff to respond to your customers' needs and present them with a better impression of your company you will reduce customer attrition and build a solid customer base. Through gaining this qualification, your employees will be able to:
- improve service by actively seeking feedback from customers
- communicate effectively with customers, promoting confidence and reassurance in your company
- share with colleagues approaches and tactics they have found to work when helping customers or increasing sales
In addition training can be a great motivator for your employees and will help them get more from their work. This should not only improve your staff retention levels but could have a massive impact on the profitability of your organisation.
Just Accountancy Jobs has negotiated a special discount for candidates if you apply via our booking form below
For all other enquiries, please contact Joe Wong on 084 5330 2772, or email: joe.wong@swat.co.uk
